Automotive Service Association (ASA)

Automotive Service Association (ASA)
ASA Code of Ethics (From the ASA website - http://www.asashop.org/)
The owners and managers of automotive service businesses that belong to the Automotive Service Association (ASA) agree to adhere to a
Code of Ethics. ASA's Code of Ethics is the automotive service industry's standard for professional business practices.

  To perform high quality repair service at a fair and just price.
  To use only proven merchandise of high quality distributed by reputable firms.
  To employ the best skilled technicians obtainable.
  To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured
parts. Replaced parts may be inspected upon request.
  To have a sense of personal obligation to each customer.
  To promote good will between the motorist and members of the association.
  To recommend corrective and maintenance services, explaining to the customer which of these are required to
correct existing problems and which are for preventive maintenance.
  To offer the customer a price estimate for work to be performed.
  To furnish or post copies of any warranties covering parts or services.
  To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
  To notify the customer if appointments or completion promises cannot be kept.
  To maintain customer service records for one year or more.
  To exercise reasonable care for the customer's property while in our possession.
  To maintain a system for fair settlement of customer's complaints.
  To cooperate with established consumer complaint mediation activities.
  To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
  To uphold the integrity of all members of the Automotive Service Association.

For further information on ASA please visit the Automotive Service Association website by clicking here
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Arvada, CO 80003
Phone: (303) 427-1177
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Phone: (303) 426-7947
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Phone: (303) 238-7595
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Phone: (303) 733-5100
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8000 Quincy Avenue
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Phone: (303) 694-2585
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Phone: (303) 973-3828
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Phone: (720) 733-1199
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Phone: (719) 336-9075
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47200 W. Hwy 24
Burlington, CO 80807
Burlington phone number
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